We Monitor Email – Privacy Policy

Updated 16 September 2015

Welcome to We Monitor Email. This Privacy Policy covers how Yoyodyne Limited, trading as We Monitor Email, collects, uses, discloses, maintains and stores information collected from its clients and users of its website. When we say “we”, “us” and “We monitor Email” we are referring to Yoyodyne Ltd, trading as We Monitor Email. When we say “you” or “customer” we are referring to the person or entity that is registered with us to use our services or is using our website.

Information We Collect

When you communicate with us, you are giving us information that we collect. By giving us this information, you consent to your information being used, disclosed, maintained and stored by us, as described in our Terms and Conditions and this Privacy Policy.

We Monitor Email may request or collect personal information (that is, information that can be used to identify a person) from its on-line users and customers. For example, you may be required to complete an on-line form for ordering products and services, or you may be invited to volunteer such personal information. The data we collect that identifies you personally covers information such as:

  • Your name
  • Company name
  • E-mail address
  • Postal address
  • Telephone numbers
  • Billing information

Please use our contact us if you want to change any personal information that you have submitted.

We Monitor Email may also collect non-personal information about how users access the website and services using a tracking ID unique to each user through the use of cookies and log files. This information can not be used to identify you personally. When we combine non-personal with personal data, the combined information will be treated as personal.

Use of Cookies: A cookie is a piece of data stored on the user’s computer tied to information about the user. We Monitor Email uses cookies for the following purposes:

Live Chat

The live chat software on our website uses cookies as part of its operation. These cookies are not used for any purpose other than to manage the chat session.

Analytics

Our website uses Google Analytics to provide information on how people use the website. When you use our website you agree to its use of cookies to provide this service. These cookies are not controlled by us, but by Google and they are governed by its privacy policy. Our website does not require that your web browser accepts cookies from Google in order for it to operate properly.

Payments

We use Stripe as our payment services provider. When you make a payment by credit card, cookies are used by both We Monitor Email and Stripe to ensure the payment functions properly. These cookies are only used for the purposes of facilitating the payment.

It is important to note that cookies used on the We Monitor Email website do not contain personal information.

Use of Log Files: Like most websites, we gather information automatically and store it in log files. This information may include, for example, Internet Protocol (IP) addresses, browser types, internet service providers (ISP) and visit date/time stamps but does not contain personal information.

How we Use and Share (Disclose) this Information

We Monitor Email may use the personal information that we collect to contact customers regarding products and services offered by us. We do not share personal information with any affiliates, third parties or business partners, other than for billing purposes (see below). We will not sellpersonal information. We take your privacy seriously and we strictly enforce privacy safeguards within the company.

Special Offers and Updates: Our customers and users will occasionally receive newsletters or e-mails with information on products, services, or special offers. We Monitor Email provides the opportunity to opt-out from receiving these types of communications.

Service Announcements: On rare occasions, it is necessary to send out a strictly service-related announcement, if, for instance, if our service is temporarily suspended for maintenance purposes. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Billing: We use your personal information to bill and collect money owed for services provided. We use third parties for invoicing and secure credit card transactions processing. We send billing information to those third parties to process your orders and credit card payments.

Legally-Required Disclosures: Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law, or if We Monitor Email believes that disclosure is reasonably necessary to enforce our terms and conditions or protection our operations or users.

We Monitor Email may use the non-personal information to understand and analyse trends and to improve our products and services. We may also disclose aggregate, anonymous data based on information collected from users to investors and potential partners. In such cases, only statistical information will be disclosed and personal information will be kept strictly confidential.

In case We Monitor Email is sold to a third party, we may transfer any and all of the information collected from users to the new owners. In this case, the new owners will be subject to our obligations under this Privacy Policy as part of the conditions of sale.

We Monitor Email may from time to time engage third parties, including its own subsidiaries and affiliated companies, to preserve, analyse or otherwise store or manipulate data received by us from our customers. In all such cases, third party service providers will be obligated to protect the information. They are required to treat all such data with the same degree of care as We Monitor Email and they will be prohibited from disclosing such data to any other person or party, except as otherwise provided for in this Privacy Policy.

Maintenance and Storage of Information

The information provided to and collected by We Monitor Email is saved for as long as it is reasonably required to fulfil the purpose for which it was gathered. Some information is retained after a customer leaves us in order to comply with accounting regulations and company law. Information may be stored on one or more databases directly or indirectly maintained by us. We employ industry-standard security measures to protect the confidentiality of the information.

Third Party Websites

Our website contains links to other websites whose privacy policy may be different to ours. Please be aware that We Monitor Email is not responsible for the privacy practices of such other sites. This Privacy Policy applies solely to information collected by We Monitor Email. Information submitted to and collected by third parties is governed by their privacy practices, and we suggest that you should familiarise yourself with those practices.

Updates

This Privacy Policy is effective with respect to any information – personal and non-personal – that we have collected or collect about and/or from users and customers in accordance with our Terms and Conditions. We may update our Privacy Policy from time to time. We will post a notice on the website, along with a copy of the updated policy if we change the policy in a material way.

Contact Us

Thank you for reading our Privacy Policy. Please contact us if you have any questions on it or require any clarifications.