Updated 16 September 2015
Information We Collect
We Monitor Email may request or collect personal information (that is, information that can be used to identify a person) from its on-line users and customers. For example, you may be required to complete an on-line form for ordering products and services, or you may be invited to volunteer such personal information. The data we collect that identifies you personally covers information such as:
- Your name
- Company name
- E-mail address
- Postal address
- Telephone numbers
- Billing information
Please use our contact us if you want to change any personal information that you have submitted.
We use Stripe as our payment services provider. When you make a payment by credit card, cookies are used by both We Monitor Email and Stripe to ensure the payment functions properly. These cookies are only used for the purposes of facilitating the payment.
It is important to note that cookies used on the We Monitor Email website do not contain personal information.
Use of Log Files: Like most websites, we gather information automatically and store it in log files. This information may include, for example, Internet Protocol (IP) addresses, browser types, internet service providers (ISP) and visit date/time stamps but does not contain personal information.
How we Use and Share (Disclose) this Information
We Monitor Email may use the personal information that we collect to contact customers regarding products and services offered by us. We do not share personal information with any affiliates, third parties or business partners, other than for billing purposes (see below). We will not sellpersonal information. We take your privacy seriously and we strictly enforce privacy safeguards within the company.
Special Offers and Updates: Our customers and users will occasionally receive newsletters or e-mails with information on products, services, or special offers. We Monitor Email provides the opportunity to opt-out from receiving these types of communications.
Service Announcements: On rare occasions, it is necessary to send out a strictly service-related announcement, if, for instance, if our service is temporarily suspended for maintenance purposes. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Billing: We use your personal information to bill and collect money owed for services provided. We use third parties for invoicing and secure credit card transactions processing. We send billing information to those third parties to process your orders and credit card payments.
Legally-Required Disclosures: Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law, or if We Monitor Email believes that disclosure is reasonably necessary to enforce our terms and conditions or protection our operations or users.
We Monitor Email may use the non-personal information to understand and analyse trends and to improve our products and services. We may also disclose aggregate, anonymous data based on information collected from users to investors and potential partners. In such cases, only statistical information will be disclosed and personal information will be kept strictly confidential.
Maintenance and Storage of Information
The information provided to and collected by We Monitor Email is saved for as long as it is reasonably required to fulfil the purpose for which it was gathered. Some information is retained after a customer leaves us in order to comply with accounting regulations and company law. Information may be stored on one or more databases directly or indirectly maintained by us. We employ industry-standard security measures to protect the confidentiality of the information.
Third Party Websites